Testimonials

Dr. Donnelly’s client service/client satisfaction seminars have been by far the best I’ve ever attended. Her passion about the subject is evident in her lectures and her guidance and suggestions are right on target to create the “client centered” culture necessary for a successful hospital.

Dr. Donnelly and I have been professional colleagues since 1994 working in the area of veterinary specialty and emergency practice consulting. Amanda’s ability to understand the complexity of specialty medicine, including a strong understanding of specialty and ER financial metrics, and her passion for continued leadership in this area is unsurpassed. In addition, Amanda is detail-oriented, an excellent communicator and client service focused.  I highly recommend her as a consultant for your organization.

It was a pleasure to sit in on Dr. Donnelly’s classes at the Midwest Veterinary Conference. I brought back to our clinic so much useful information that I am going to review with everyone at our next staff meeting. I have been bursting at the seams to fill them in on everything I learned. Thank you for all your resources.

I consider myself fortunate to have been able to benefit from Dr. Donnelly’s seminars in person and via her webinars. She understands first hand the obstacles today’s practioners and veteinary teams experience. Attendance at Dr. Donnelly’s webinars has quickly become a team favorite to attend, no small feat! She has been able to help us develop a better approach to difficult situations, and we are better able to read our clients thanks to her training. Her enthusiasm for providing the best customer experience comes across loud and clear! We consider her a “must hear” for all veterinary teams!

I love every part of Amanda’s book. It is full of valuable information written in such a way that is easy to understand and implement. Absolutely fantastic for anyone in the veterinary field and so valuable to myself as a manager. Answers all my questions and even the questions I didn’t know I had.

I enjoyed your sessions at the WVC meeting. Having spoken quite a bit myself, I appreciated that you were in command of your subject and your presentation was fluid and polished. Although the topic was not new the presentation was not a recycling of current thinking, rather your content was up to date, new and fresh from your own experience. I kept thinking, “I need my team to be here to hear this!

We reached out to Dr. Donnelly when we were having trouble with employee engagement, staff feeling unappreciated, and general problems with communication between management and staff. She assisted us in all of these areas and more. She has been wonderful to work with. The staff found her easy to talk to and appreciated her expertise and knowledge base. Her follow through is timely, personal, and detailed. I would not hesitate to recommend Dr. Donnelly.

Leading and Managing Veterinary Teams is an outstanding resource for anyone managing a veterinary hospital. Whether you are just getting started or have been running practices for years, you will find focus and inspiration to advance your career and lift your clinic. This book should be on every veterinary manager’s shelf!

Dr Donnelly’s session on Creating a Culture of Accountability was excellent. Attendees praised her clear and concise presentation style, noting the ease of following along and the actionable insights they gained. She delivered incredibly valuable suggestions and constructive feedback techniques for how to communicate with team members to increase accountability. Numerous attendees expressed their excitement to implement her tips and accountability frameworks within their teams.

I attended your presentation at the VET conference in Toronto. You were a breath of fresh air. We (two CSRs and myself) thoroughly enjoyed it and took away several key learnings from our time with you. One woman commented that you made two hours fly by like it was twenty minutes.