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Phone Skills for Veterinary Practices

Build Client Loyalty One Call at a Time
Do you know what impression pet owners have of your practice when they call to ask about services and fees? Did you know that most veterinary client service representatives fail to engage callers who inquire about fees? And only 25% ask to schedule an appointment. Due to a lack of training, your practice could have thousands in missed revenues every month.

Today’s market is competitive. Clients are seeking affordable pet care and have many choices. A well-trained front office team has the ability to build client loyalty and increase revenues by converting telephone inquiries to appointments.

Dr. Donnelly’s online video training course is beneficial for both new and experienced employees who communicate with pet owners on the phone. Click on the link below to find out how to provide training so your team can comfortably and consistently attract and retain more clients one call at a time. Now you can provide veterinary specific training for your entire team at a fraction of what it costs to send employees to conferences. This program will immediately pay for itself as a result of your team’s ability to attract more new clients and provide outstanding service to every caller.

Dr. Donnelly’s video training programs include:

  • A comprehensive set of nine online instructional videos and over 20 downloadable tools and training guides so managers have everything they need to implement, refresh and repeat an effective training program for a year.
  • Mystery shopping calls to your practice for designated employees and comprehensive reports with recommendations presented in a conference call with Dr. Donnelly to discuss team results & implementation of your training program.
  • Plus, coaching calls with Dr. Donnelly!
Invest in your team now!
I consider myself fortunate to have been able to benefit from Dr. Donnelly’s seminars in person and via her webinars. She understands first hand the obstacles today’s practioners and veteinary teams experience. Attendance at Dr. Donnelly’s webinars has quickly become a team favorite to attend, no small feat! She has been able to help us develop a better approach to difficult situations, and we are better able to read our clients thanks to her training. Her enthusiasm for providing the best customer experience comes across loud and clear! We consider her a “must hear” for all veterinary teams!
Cyndi Sweger
Practice Manager Albemarle Veterinary Health Care Center Pet Partners of Albemarle