Blog

Does this sound familiar? A team member texts you on Sunday to complain about another team member. Two employees want to talk to you as soon as you arrive at…

When I speak about core values during my presentations, I ask “How many of you have written core values for your business?” A few hands go up or at most…

Increase Retention by Improving Orientation How long does employee orientation last at your practice? A few days? A few weeks? Or perhaps just half a day because you’re short-staffed and…

I'm often asked, "What are your top interview questions?" Some questions are better than others but I can't tell you the best questions for every interview because each situation is…

Last month I had the good fortunate to have a speaking engagement in the home town of my brother and sister-in-law.  How nice to be able to stay with family…

I’m one of those people who live to eat as opposed to someone who eats to live.  I really enjoy eating out whether it is at a fancy restaurant, a…

I recently read that Petco announced they’re redesigning some of their stores to encourage more interaction with employees and other pet owners. One of the new features is a concierge…

I had an aha! moment recently as I reflected on two conversations.  In one, the other person was seemingly complaining about a situation and I didn’t understand why.  As a…

What’s the greatest challenge at your practice? When I ask veterinarians and practice managers this question the number one answer is “human resource management.”   I hear about HR headaches related to…