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Practice Consulting

In-Person, Personal and Purposeful.
An on-site consultation is the best way to fully assess your practice and develop an appropriate action plan for you and your team to reach desired goals. With our on-site consultations, we can assess your practice in the following areas: culture, leadership, human resource management, financial management, operational efficiency, employee communications, team development, marketing, and client communications.
Empathetic Coaching
Dr. Donnelly combines her wealth of knowledge as a veterinarian and business consultant with her problem-solving skills to coach you to become a more effective leader and reach your goals. To better understand your culture, she will review and collate the results of the confidential employee engagement surveys distributed prior to the on-site visit. She will also review your leadership questionnaires and strategic planning worksheet.
Thoughtful Consultation
After the consultation visit, you’ll receive a written follow-up report that includes the results of your team’s engagement surveys and interviews, an assessment of key performance indicators, a leadership evaluation, a detailed action plan, and access to a multitude of practice tools and resources.
Follow-Up Calls
Dr. Donnelly provides follow-up phone and email support to address any questions you may have regarding the execution of your action plan and other management challenges that may arise. This includes twice-monthly video conference calls to help hold you and your team accountable to the action plan.

Dr. Donnelly was instrumental in improving communication between our staff members and management, and she helped me to grow as a manager and a leader of my business. 

We reached out to Dr. Donnelly when we were having trouble with employee engagement, staff feeling unappreciated, and general problems with communication between management and staff. She assisted us in all of these areas and more. She helped me identify areas where my management needs improvement and to build the skills necessary to become a better team leader. Dr. Donnelly helped us with several areas of HR including job descriptions, training, management structure, and reviews. She facilitated the selection and hiring of a qualified Practice Manager and gave us a structured program to follow to transition her into the position and develop her skills further.  

Dr. Donnelly has been wonderful to work with. The staff found her both easy to talk to and appreciated her expertise and knowledge base. Her follow through is timely, personal, and detailed. I would not hesitate to recommend Dr. Donnelly.

Dr. Greg Lorenz
Owner, Animal Hospital of Waynesboro

Dr. Donnelly really helped us get organized so we are no longer flying by the seat of our pants.  We now have a much better idea of where we have come from and where we are going – and more importantly – how to get there.

We have become more goal oriented- this may seem obvious and simple, but many practices are good enough to get by – but not good enough to get better.  I am very thankful to Dr. Donnelly for making the obvious (goal) part of everyday life.  Of even greater importance is the fact that the entire staff has started to share in this same goal.”

Dr. Stuart Gluckman
Mendon Village Animal Hospital

I would strongly encourage anyone who wants to take their practice to the next level to consider Dr. Amanda Donnelly to equip them to do just that.  She has been an invaluable asset to me, my team members and my practice over the last few years of working with ALD Veterinary Consulting.   I can not imagine making an important decision about my practice with out seeking out her advice and wisdom.  I feel comfortable saying my practice would not be where it is today with out Amanda’s help!

Dr. Rebecca Tudor
Diplomate, ACVS, Owner Tarheel Veterinary Surgical Specialists

Here are some of the improved outcomes you can expect with Dr. Donnelly’s coaching:

Financial Management
  • Know how to evaluate key performance indicators (KPIs) for your practice
  • Understand how to implement sound pricing strategies
  • Utilize key strategies to grow your practice
  • Enhanced profitability
Leadership & Human Resource Management
  • Lower stress by becoming a proactive vs. reactive leader
  • Lead and manage by core values to improve your practice culture
  • More motivated and empowered team members
  • Use communications that improve employee accountability and job performance
Marketing Management
  • Utilize KPIs to determine areas of greatest opportunity for marketing
  • Greater client compliance
  • Know the best ways to attract new clients
Operations
  • Know how to evaluate key performance indicators (KPIs) for your practice
  • Understand how to implement sound pricing strategies
  • Utilize key strategies to grow your practice
  • Enhanced profitability
Client Service
  • Higher levels of client engagement and loyalty
  • CSRs with exceptional phone skills
  • Team members trained to consistently communicate the value of services