Practice Consulting
In-Person, Personal and Purposeful.
An on-site consultation is the best way to fully assess your practice and develop an appropriate action plan for you and your team to reach desired goals. With our on-site consultations, we can assess your practice in the following areas: culture, leadership, human resource management, financial management, operational efficiency, employee communications, team development, marketing, and client communications.
Empathetic Coaching
Dr. Donnelly combines her wealth of knowledge as a veterinarian and business consultant with her problem-solving skills to coach you to become a more effective leader and reach your goals. To better understand your culture, she will review and collate the results of the confidential employee engagement surveys distributed prior to the on-site visit. She will also review your leadership questionnaires and strategic planning worksheet.
Thoughtful Consultation
After the consultation visit, you’ll receive a written follow-up report that includes the results of your team’s engagement surveys and interviews, an assessment of key performance indicators, a leadership evaluation, a detailed action plan, and access to a multitude of practice tools and resources.
Follow-Up Calls
Dr. Donnelly provides follow-up phone and email support to address any questions you may have regarding the execution of your action plan and other management challenges that may arise. This includes twice-monthly video conference calls to help hold you and your team accountable to the action plan.
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Testimonials
View All TestimonialsHere are some of the improved outcomes you can expect with Dr. Donnelly’s coaching:
Financial Management
- Know how to evaluate key performance indicators (KPIs) for your practice
- Understand how to implement sound pricing strategies
- Utilize key strategies to grow your practice
- Enhanced profitability
Leadership & Human Resource Management
- Lower stress by becoming a proactive vs. reactive leader
- Lead and manage by core values to improve your practice culture
- More motivated and empowered team members
- Use communications that improve employee accountability and job performance
Marketing Management
- Utilize KPIs to determine areas of greatest opportunity for marketing
- Greater client compliance
- Know the best ways to attract new clients
Operations
- Know how to evaluate key performance indicators (KPIs) for your practice
- Understand how to implement sound pricing strategies
- Utilize key strategies to grow your practice
- Enhanced profitability
Client Service
- Higher levels of client engagement and loyalty
- CSRs with exceptional phone skills
- Team members trained to consistently communicate the value of services