How to Better Educate Clients Who Don’t Know What They Don’t Know
December 10, 2023Last month I had the good fortunate to have a speaking engagement in the home town of my brother and…3 Ways to Take Client Service to a Higher Level
November 22, 2023I’m one of those people who live to eat as opposed to someone who eats to live. I really enjoy…What Do Clients Feel When they Visit Your Practice?
October 5, 2023I recently read that Petco announced they’re redesigning some of their stores to encourage more interaction with employees and other…Are You Asking Good Questions?
September 17, 2023I had an aha! moment recently as I reflected on two conversations. In one, the other person was seemingly complaining…Are You Tired of Problem Employees?!
September 2, 2023What’s the greatest challenge at your practice? When I ask veterinarians and practice managers this question the number one answer is…What to Say and Do in Times of Crisis and Change
May 18, 2020What a difficult time for veterinary practice leaders trying to survive and thrive during the coronavirus pandemic! In addition to…
AVAILABLE FOR SPEAKING IN 2024 – Keynotes, Seminars, Workshops, Webinars, & Retreats - Let’s Talk
