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How to Better Educate Clients Who Don’t Know What They Don’t Know
December 10, 2023
Last month I had the good fortunate to have a speaking engagement in the home town of my brother and…
3 Ways to Take Client Service to a Higher Level
November 22, 2023
I’m one of those people who live to eat as opposed to someone who eats to live. I really enjoy…
What Do Clients Feel When they Visit Your Practice?
October 5, 2023
I recently read that Petco announced they’re redesigning some of their stores to encourage more interaction with employees and other…
Are You Asking Good Questions?
September 17, 2023
I had an aha! moment recently as I reflected on two conversations. In one, the other person was seemingly complaining…
Are You Tired of Problem Employees?!
September 2, 2023
What’s the greatest challenge at your practice? When I ask veterinarians and practice managers this question the number one answer is…
What to Say and Do in Times of Crisis and Change
May 18, 2020
What a difficult time for veterinary practice leaders trying to survive and thrive during the coronavirus pandemic! In addition to…